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Terms & Conditions

Age Restriction

You must be 18 or older to buy alcohol. By placing an order with us online you are confirming you are 18 or older. It is an offence to sell alcohol to anyone under the age of 18 in New Zealand.

If you are buying alcohol for someone else you and the recipient have to be 18 or older.

Deliveries must be accepted by a person aged 18 or older and a signature will be required.If there is no one home to receive the delivery then the courier company will leave a Card To Call.  If the courier company reps are in any doubt about the age of the recipient on delivery, they will request some form of ID. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.

Orders

We ship from our online store Mondays through Thursdays, with free overnight next day delivery on all South Island orders. North Island orders are not guaranteed overnight delivery but we expect them to be delivered within 1 to 2 days. All orders placed before 11am Monday through Thursday will be shipped that same day for delivery. Any orders placed after 11am Thursday will be shipped the following Monday. This guarantees our beers are delivered fresh.

If we are unable to fulfil the whole of your order for any reason and have to replace some items – the items will be swapped and you will be notified via contact email address provided on your order about the unfulfillment. We will always replace items of similar value/size/type. If there’s more than 3 items that we can’t fulfil with your order, we reserve the right to hold off your order and contact you for further instructions how you would like to proceed.

Standard Returns Policy

If goods are to be returned to Hop Federation Brewery Ltd, they must be returned in their original packaging, within 14 days of purchase to Hop Federation Brewery, 483 Main Rd, Riwaka, RD3 Motueka. You will be refunded for the goods once received back into our warehouse, minus applicable shipping costs, unless the return concerns faulty or damaged goods. Contact us at orders@hopfederation.co.nz if you would like to return your goods back to us and we will help you to do this.

Faulty or Damaged Items

If there is a problem with your order or items are faulty, you must inform Hop Federation Brewery Ltd within 14 days of receipt of the order to obtain a refund. To report a problem please contact us at orders@hopfederation.co.nz. We are unfortunately unable to offer refunds after this time period has elapsed, but we will do everything in our power to try to work something out.

If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact us at orders@hopfederation.co.nz and we will issue either a resend of the order, or a full refund, whichever is preferable.

Failed Deliveries

We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order. This does not affect your statutory rights.

Replacements

If you have ordered an incorrect size for an item of clothing, we are happy to offer a replacement item (if available) if we are notified within 14 days of the purchase, provided the incorrect item is returned to us in an unworn, saleable condition with all tags still attached. If no replacement is available, please see our returns policy above.